Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return. 

To be eligible for a return, your items must be in the same condition that you received it, unused, with tags, and in its original packaging. Customer pays return shipping unless faulty. Items sent back to us without first requesting a return will not be accepted. 

To start a return or if you have any questions, please contact us at hello@madetocelebrate.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened, used, or damaged party supplies unless the item is faulty. This includes items such as balloons, cake toppers, candles, edible decorations, and other products that have been opened or used after delivery.

We also do not accept returns on custom-made, personalised, or special-order items.

Unfortunately, sale items, clearance items, and gift cards cannot be returned or refunded.

If you have any questions about whether your item is eligible for return, please contact us at hello@madetocelebrate.com.au and we'll be happy to assist.

Exchanges

We do not offer direct exchanges. If you would like a different item, the quickest way is to return the original item in accordance with our return policy and place a new order for the desired item once your return has been approved.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your returned item(s), we will notify you of the outcome of your refund request. If your return is approved, a refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days of receiving approval, please contact us at hello@madetocelebrate.com.au and we will be happy to assist.

Lost or Stolen Orders

Once an order has been marked as delivered by the shipping carrier, responsibility for the parcel passes to the recipient. Made to Celebrate is not liable for parcels that are lost, stolen, or misplaced after delivery has been confirmed.

If your tracking information shows your order as delivered but you cannot locate it, we recommend checking with household members, neighbours, or your local postal carrier. If you require assistance, please contact us and we will do our best to help you investigate the issue with the carrier.